Zuper, an AI operating system for the trades and Vonage, part of Ericsson, have entered into a Memorandum of Understanding (MoU) to collaborate on integrating Vonage’s network APIs into the Zuper platform. The collaboration will provide Zuper with early access to Vonage network-powered solutions, starting with Quality on Demand (QoD), where mobile network performance can be selectively applied to support critical field workflows, delivering improved latency, reliability and connected experiences for mobile workforces.
QoD is the first advanced network API being integrated and represents one component of a larger vision for mobile networks as a platform that aligns network behaviour with application intent, as these capabilities continue to be exposed. The ambition is to provide Zuper with programmable mobile network capabilities, powered by Vonage software solutions and leveraging Ericsson’s 5G Standalone (SA) radio and core network exposure portfolio, ensuring high-stakes fieldwork, such as remote inspections and live video support, can be executed with superior performance, regardless of local network conditions.
Eliminating the ‘best effort’ Bottleneck
Integrating Vonage network APIs into the Zuper platform addresses a critical challenge for modern mobile workforces: the limitations of ‘best effort’ connectivity. For field service workers operating in industries such as HVAC, construction and manufacturing, fluctuating network quality can disrupt real-time data flow, hinder remote collaboration and impede job success. By leveraging Vonage’s QoD API, Zuper will be able to enable technicians to request prioritised network performance for time-critical tasks, ensuring reliable, stable, high-quality connections when they matter most.
Anand Subbaraj, Founder-CEO, Zuper, said, “For the skilled trades, the hardest problems aren’t solved at a desk; they’re solved in the field, often with limited time, incomplete information and real-world constraints. At Zuper, we build for those moments, where live collaboration, visual context and fast, confident decision-making matter most.
“Vonage network APIs enable us to explore how more reliable, real-time connectivity could remove friction from field service and create more efficiencies by enabling field teams to stay focused on the work. Working with Vonage allows us to push beyond today’s limitations to see what field-ready, application-aware connectivity could enable next.”
Zuper Glass: Real-time precision on the roof
The transformative potential of this technology is exemplified by Zuper Glass, Zuper’s AI-powered smart eyewear. Currently being tested at an Ericsson lab, Zuper Glass leverages the Vonage QoD API to transform how field technicians interact with off-site experts.
Reliable performance: Technicians could conduct live video walkthroughs and inspections without the risk of buffering or dropped connections.
Dynamic optimisation: The platform is designed to request specific network profiles to prioritise latency-sensitive telemetry and high-definition video.
Broad industry application: While initially demonstrated through roofing models, the solution is designed to scale across all skilled trades, including HVAC, electrical and general construction.
Vonage’s QoD API is designed to allow applications to request enhanced network characteristics, enabled by Ericsson’s radio and core network exposure portfolio, such as improved latency, throughput or stability, for specific sessions. This capability aims to unlock new opportunities for developers and enterprises to create experiences that go beyond traditional best-effort connectivity limitations.
The solution has been validated with Ericsson’s radio and core networks, including Ericsson’s core network exposure portfolio, which transforms and translates Vonage’s intent-driven QoD API calls towards 5G networks to provide the enhanced network characteristics outlined above and enable more optimised and predictable connectivity for Zuper’s application.
A shared vision for resilient fieldwork
“Our Memorandum of Understanding to collaborate with Zuper reflects a shared commitment to advancing programmable network capabilities for modern fieldwork,” said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. “By combining Zuper’s expertise in skilled trade workflows with Vonage’s cutting-edge network innovations, specifically featuring Quality on Demand and advanced connectivity, we are paving the way for more resilient, real-time field experiences tailored to the realities of on-the-job challenges.”
Zuper Glass is currently available for demonstration. Zuper, Vonage and Ericsson will showcase the solution live at the Ericsson VIP Zone during Mobile World Congress (MWC) in Barcelona, taking place from 2–5 March 2026.
